What planners want from their DFM
Performance will always be a key factor in assessing a DFM, but we hear from the planners we work with that service visibility, accessibility and the day-to-day interaction count for almost as much. In the third wave of our research with the lang cat, CIPs in 2026: Tuning the Engine for Growth, we asked firms what would make them review or switch provider. Persistent underperformance came first (85%), with poor service or reporting a close second (71%). With almost two-thirds (63%) of firms now mostly outsourcing to MPS, the quality of the relationship has a direct bearing on the service they can give their own clients.
Consumer Duty has played a part in the move to outsourcing. In February 2025, the FCA said it would examine how MPS providers are applying the Duty. The spotlight is on providers for now, but we believe this is a good opportunity for planners to review their approach and the providers they partner with…

